I’m a big advocate of focus.
Focus is what makes or breaks any business. From the focus on your competitive advantage to the metrics, you should always focus on constantly improving and growing – The world is full of noise, you must pick your focus points carefully and stick with them.
In this post, I’m going to discuss the new eBay seller hub and the 4 metrics you must focus on to grow your eBay business today.
If you don’t measure it – it didn’t happen
In the eBay conversion optimization (The art and science of increasing sales methodically), we have a saying:
If you don’t measure it – it didn’t happen.
In a former post, I described the study case of Philip Bourdon who managed to increase his eBay sales by more than 76% with a few simple tweaks to his listing’s design.
If Philip had not measured the effect of his design changes – he wouldn’t have been able to achieve the eventual uplift of his sales, he would have simply been guessing, poking in the dark.
By measuring data, we are able to eliminate human bias – “I really love the color red, I should add red flowers all over my listings” – Maybe it will increase your sales. maybe it won’t – But you want to eliminate the guessing part and be driven by hardcore data only.
If your conversion rate is negatively affected by adding “red flowers all over your listings”, get rid of them and carry on to the next design test.
Measuring becomes easy (thanks eBay seller hub)
Back at the day, we had to use 3rd party solutions and do a lot of manual work to track most of our eBay business critical metrics.
By methodically testing different designs and measuring the effects on our metrics, we were able to achieve a 220% uplift to our conversion rates on eBay.
With eBay’s new seller hub, measuring the key metrics becomes easy and accessible to every seller.
The new eBay seller hub is full of your business performance metrics. However, like everything in life – too much will simply get you off focus, and so – here are the 4 metrics you must focus on:
Focus on these 4 metrics
1 – Click-through rate
eBay: “For each listing, the number of clicks to view your listing divided by the number of impressions. For example, if your listing gets 1000 impressions and 5 clicks, your click-through rate is 0.5%.”
The click-through rate indicates how relevant your listing is for the customers who saw it in their search results.
The title, image and price of your listing have a huge impact on your click-through rate. You can change any of these and easily see if your click-through rate goes up or down.
IMPORTANT! This is also one of the most important metrics for ranking high on eBay’s search results.
2- Sales conversion rate
eBay: “The number of sales transactions divided by the number of listing page views”
This is by far the most important metric that MOST EBAY SELLERS DON’T MEASURE!
The reasons vary from – not knowing that you should measure it to not knowing how to measure it.
With the new eBay seller hub the sales conversion rate is dead simple to see –
Customers who have already clicked on your listings are mostly happy with the title / image / price (otherwise they wouldn’t have clicked on it in the first place). They are now looking for reassurance that this is the right item for them, and that you deserve their trust and business.There are many ways in which you can convey trust, authority etc, this blog is full of such tactics.
According to a study by Wolfgang-digital, covering 56 million visits and approximately $252 million in revenue that flowed through 30 participating websites between August 1, 2013 and July 30, 2014 – the average conversion rate for eCommerce retail is 1.35%
IMPORTANT! Sales conversion rate is a critical metric for ranking high on search results – eBay only earn their fee if you sell, so they push up the listings that convert the best!
3- Selling costs
Now – it may sound ridiculous, but many of the eBay businesses I talk to have very little understanding of how much they are paying eBay and for what. I guess this is one of the common reasons behind the frustration sellers feel when they are surprised with a high bill from eBay at the end of the month.
As eBay sellers, we’re basically paying eBay for “marketing”, when we opened our web-store, we paid Google, Facebook, Shopping.com etc.. for marketing, on all of these channels – we had to meticulously track our costs as we paid “per click”. The fees on eBay are somewhat more “forgiving” – You don’t pay per click, rather “per sale”. It still doesn’t mean that you can neglect focusing on your costs!
Having a clear view of your costs break down will help you optimize your expenses. Remember that PROFIT is your revenue minus the expenses – the lower the expenses – the higher the profit!
By focusing on this metric – I found many ways to save on our eBay fees, from removing “dead listings” that weren’t selling for many months, to opening dedicated accounts per country to save on the final value fees.
Understanding and controlling your costs is a key focus metric for increasing your profit!
4- Competitors prices
I can’t tell you how much work this metric saves!
When we were conducting competition research – we had to manually go through every competitor’s listings, write down their prices and see how we compared – and it was a constant, never-ending struggle, because guess what? Price tends to change!
With the eBay seller hub recommendations section, this research becomes super easy –
The grey dots you see are the prices your competitors have sold their items for, the blue line indicate your current price.
This information is gold for your pricing strategy!
What about all the other metrics the eBay seller hub offers?
I’ve written this post assuming you track your monthly revenue, seller standings and feedback (some sellers don’t even track these!).
There are many other metrics which you can measure (traffic sources, average selling price etc..), but the above metrics are the keys – If you’re serious about your eBay business, make sure you’re able to shout your average sales conversion rates when awakened in the middle of the night 😉
P.S – Make sure to track these metrics on an individual listing level as well as on the overall average!